Service Strategy
1. Establish demand communication channels
Establish effective communication channels with customers, including phone calls, emails, online customer service, etc.provide customers with timely feedback and support.
2.Customer demand analysis
Understand customer needs in detail through communication and communication with customers.
Analyze the actual feasibility of customer needs and evaluate whether the company's existing products can meet customer needs.
3. Provide solutions
Provide targeted solutions according to customer needs.
Solutions include specific product introductions, technical parameters, construction plans, etc.
4. Quotation and negotiation
Develop detailed quotations based on the solutions provided.
Negotiate quotations with customers and make responses based on customer feedback.
5. Determine contract terms
Determine the cooperation intentions of both parties and formulate contract terms.
Contract terms include specific requirements such as price, delivery period, warranty period, after-sales service, etc.
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